Tutorial: Custom phone greetings in Azure MFA

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Estimated Reading Time: 3 minutes

Did you know you can customize the default phone greetings in Azure MFA? In this quick tutorial I will explain how to use your own corporate greetings. Cool!

Steps

  1. Sign in to the Azure Portal using a global admin account.

  2. Go to the Azure Active Directory blade. At section Security, click MFA.


  3. At section settings, click Phone call settings.


  4. Click + New greeting.


  5. You can now configure your new greeting:



    Type: select the type of greeting to customize. below you’ll find a list of default messages.
    Language: select the language of the greeting type to customize
    Application: optional field to define your application, leave blank
    Sound file: upload your MP3 of WAV file (max 5 MB)

Default messages

TypeDefault message
Authentication successfulYour sign in was successfully verified. Goodbye.
Extension promptThank you for using Microsoft’s sign-in verification system.  Please press pound key to continue.
Fraud confirmationA fraud alert has been submitted.  To unblock your account, please contact your company’s IT help desk.
Fraud greeting (Standard)Thank you for using Microsoft’s sign-in verification system. Please press the pound key to finish your verification. If you did not initiate this verification, someone may be trying to access your account. Please press zero pound to submit a fraud alert.  This will notify your company’s IT team and block further verification attempts.
Fraud reportedIf you did not initiate this verification, someone may be trying to access your account.  Please press 1 to submit a fraud alert.  This will notify your company’s IT team and block further verification attempts.
Authentication denied retryVerification denied.
Retry (Standard)Thank you for using the Microsoft’s sign-in verification system. Please press the pound key to finish your verification.
Greeting (Standard)Thank you for using the Microsoft’s sign-in verification system. Please press the pound key to finish your verification.
Greeting (PIN)Thank you for using Microsoft’s sign-in verification system.  Please enter your PIN followed by the pound key to finish your verification.
Fraud greeting (PIN)Thank you for using Microsoft’s sign-in verification system.  Please enter your PIN followed by the pound key to finish your verification. If you did not initiate this verification, someone may be trying to access your account.  Please press zero pound to submit a fraud alert.  This will notify your company’s IT team and block further verification attempts.
Retry (PIN)Thank you for using Microsoft’s sign-in verification system.  Please enter your PIN followed by the pound key to finish your verification.
Extension prompt after digitsIf already at this extension, press the pound key to continue.
Authentication deniedI’m sorry, we cannot sign you in at this time. Please try again later.
Activation greeting (Standard)Thank you for using the Microsoft’s sign-in verification system.  Please press the pound key to finish your verification.
Activation retry (Standard)Thank you for using the Microsoft’s sign-in verification system.  Please press the pound key to finish your verification.
Activation greeting (PIN)Thank you for using Microsoft’s sign-in verification system.  Please enter your PIN followed by the pound key to finish your verification.
Extension prompt before digitsThank you for using Microsoft’s sign-in verification system.  Please transfer this call to extension …

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